Polityka zwrotu kosztów

Refund Policy

Thank you for shopping with us at Ecoleda.com. We strive to provide you with the best natural cosmetics and eco products. Please read this policy carefully to understand your rights and options regarding returns and refunds.

1. Returns and Exchanges

1.1. Eligibility.

We offer a 30-day return policy for most merchandise purchased from our Internet store. To be eligible for a return or exchange, the following conditions must be met:

• The item must be in its original packaging, unused, and in the same condition as when it was received.
• The return/exchange request must be initiated within 30 days from the date of purchase.
• Proof of purchase, such as an order number or receipt, must be provided.

1.2. Non-returnable and Non-exchangeable Products Due to health and safety regulations.
 Opened skin care cosmetics, hair care products, and items containing bacteria and yeast cultures cannot be returned or exchanged

We strongly encourage customers to review product details and descriptions before making a purchase.

1. Refunds

2.1. Approved Returns If your return request meets the eligibility criteria mentioned in Section 1.1, we will process your return and issue a refund to the original payment method. Please note that shipping and handling fees are non-refundable unless the return is due to a mistake on our part.

2.2. Refund Process

Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days, and the credit will be automatically applied to your original payment method.

1. Contact Us

If you have any questions or concerns regarding our refund policy or need assistance with a return, please contact our customer support team at info@ecoleda.com

We are here to help you and ensure your satisfaction.

Please note that this refund policy is subject to change without prior notice. We recommend reviewing it periodically to stay informed about any updates.